Terms of Service
Last updated 28 October 2026
Draft for launch preparation. Have qualified counsel review it against current Indian data protection requirements (including the DPDP Act and its rules) before commercial use.
The service
Doctor Ping is a follow-up scheduling and reminder tool for clinics. It does not provide medical advice, diagnosis or treatment decisions, and it is not an electronic medical record.
Clinic responsibilities
- Keep your login details private and remove staff who no longer need access.
- Obtain patient consent before sending reminders, and honour opt-out requests.
- Enter only the minimum patient information needed. Do not enter diagnoses or treatment details.
- Follow the laws and professional rules that apply to your practice.
Messaging
In the current version, reminders open a prepared WhatsApp message that your staff sends from their own account. Doctor Ping records that the message was opened. It does not confirm delivery. Automatic messaging will be offered separately once the required provider approvals are in place.
Plans and payment
New clinics get a free trial. After the trial a monthly plan applies. Suspended or unpaid accounts may lose access until the plan is active again; your data is kept for a reasonable period.
Availability
We work to keep the service reliable and to back up data regularly, but we cannot promise uninterrupted availability.
Ending the service
You can stop using Doctor Ping at any time and ask for your clinic's data to be deleted.